Business Patterns: Towards Conceptual Modeling for Mobile Workforce Solutions

Business patterns describe reusable approaches to the solution of particular business problems, based on previous success in defining solutions to the same or similar business process. Although mobile workforce solutions offer organizations the potential to optimize employee performance and business operation, research has shown that it is complex to design mobile workforce solutions due to lack of theories and methods. There is need to provide effective design approaches that can be used to develop solutions that meet these challenges. Considered from a problem solving perspective, the application of business patters to design mobile workforce solutions is investigated in this paper. Different business patterns are presented, and a dispatching pattern is explained based on a real case. Through the case we found out that using business patterns may enhance the efficiency in conceptualizing the mobile workforce processes, and hence improve the design approach of mobile workforce solutions. Key-Words: Business pattern, mobile workforce solution, conceptual modeling